The Home app is a great way to control all of your HomeKit™-enabled accessories in one place. As more and more accessories become available that work with the Home app, you gain the ability to customize the most convenient and comfortable environment possible in your home using all of your accessories together through the Home app.
The new firmware updates also allow Schlage Sense™ users to receive push notifications whenever the deadbolt is locked or unlocked.
Users with an Apple TV®* installed within range of the lock will also gain new features. When the Apple TV® receives the notification that the Schlage Sense™ deadbolt has been locked or unlocked, it can then trigger other HomeKit™-enabled accessories in your home to act depending on your preferences. The lights may turn on, or cameras may start recording. The experience created by all of your HomeKit™-enabled accessories working in concert is entirely customizable, and controlled through settings in the Home app.
The Home app will have its own icon on your home screen, but it can also be found in the iOS 10 Control Center for extra easy access – swipe left to find it.
* Controlling this HomeKit-enabled accessory away from home with the Home app requires a fourth-generation Apple TV with tvOS 10 or later and an iPhone®, iPad® or iPod touch® with iOS 10 or later.
Do I need to buy a new lock to work with iOS 10?
No. Every Schlage Sense™ lock made will be compatible with iOS 10. Update your app, then open it to accept the firmware upgrade, and your lock will be ready for iOS 10. Click here to visit the App Store to update your Schlage Sense™ app.
I've updated my lock and have lost remote access through Apple TV. What do I do?
Some Schlage Sense customers have experienced a loss of remote access through the 3rd generation Apple TV after updating their lock to firmware version 3.42. We're aware of the issue and are working quickly to resolve. In the meantime, you can learn more details about how to set up an Apple TV and iPad for remote access and automation of your Schlage lock and other HomeKit accessories.
Why is the app update important?
Updating your Schlage Sense™ app allows you to upgrade to the newest firmware -- without updating the app, you won’t be able to upgrade your firmware.
What does the new firmware do?
The firmware allows you to receive push notifications about lock activity, and access your lock with the new Home app that comes with the iOS 10 update. Users of iOS 9 and below will begin receiving push notifications on their iPhone®, iPad® or iPod touch® whenever the deadbolt is locked or unlocked, allowing them to keep an even closer eye on who is coming and going at home.
Do I have to install the firmware at the same time I update my app?
No. You may update your app and find you don't have time to accept the firmware upgrade. That’s fine, just open your app and accept the upgrade when you can -- and remember, the firmware upgrade may take up to 15 minutes to install.
Will the firmware update affect my lock’s current access codes and settings?
No, the firmware update won't affect your lock's current access codes and settings. After the update, your lock will continue to function the same as before, and all access codes will remain active.
If I update my Schlage Sense™ app and accept the firmware upgrade, but I don’t upgrade my phone to Apple®'s new iOS 10, will my lock and app still work?
Yes. Your lock and app will continue to function normally regardless of which iOS you have installed. Learn more about what the Schlage Sense™ app and firmware upgrade offers users of iOS 9 and below.
Should I wait until iOS 10 is released to update my Schlage Sense™ app?
No, you should update your Schlage Sense™ app as soon as possible so you can receive the latest firmware updates. These updates enable compatibility with iOS 10's new built-in Home app coming later in the month. They also offer new features for users of iOS 9 and below.
I upgraded to iOS 10 and opened my new Home app, but my Schlage Sense™ lock shows as "Not Supported." What do I do?
You'll need to visit the App Store to update your Schlage Sense™ app. Once the app is updated, open it and you will be prompted to accept the latest firmware upgrade. With your Schlage Sense™ app and firmware upgraded and your phone updated to iOS 10, you can begin using the Home app with your Schlage Sense™ lock.
My app keeps shutting down/freezing. What do I do?
It sounds like your lock's firmware was updated, but you haven't updated your Schlage Sense™ app. This can happen in a household of multiple users who all must update their apps. You can solve this problem by visiting the App Store to update your app.
Does the Home app replace the Schlage Sense™ app?
No. The Home app will allow you to see your lock's status and set it to trigger actions from other Home accessories (i.e. the door unlocks and the lights turn on.) You still need the Schlage Sense™ app to be able to manage your access codes, lock settings, view the last 100 times the lock was used, get installation help, and contact customer service. The Home app offers a convenient hub to control all of your HomeKit™-enabled accessories in concert, but only the Schlage Sense™ app offers you the full functionality of the lock.
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