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    • Schlage customer service.

    To contact us for support on a residential product, please complete the form below. Because of the volume of inquiries, we typically respond betwen 5-10 business days. You will receive an email when we've received your form. There is no need to respond to that email. Thanks!

    First Name is a mandatory field
    Email ID is a mandatory field
    Postal Code is a mandatory field
    The message field is a mandatory field
    Please choose the appropriate product type as it is a mandatory field.

    To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker.

    Attachments

    .jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only
    size: up to 10 MB

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    Last Name is a mandatory field
    This field is required Please enter the correct Phone number
    Please select the country as it is a mandatory field

    Still need help?

    Schlage Residential (US)

    For products installed on residential homes.

    888-805-9837
    M-F: 8am to 7pm ET
    Sat: 9am to 4:30pm ET
    Frequently Asked Questions

    Customer Service Canada

    For both Residential and Commmercial products.

    800-900-4734
    M-F: 8am to 5:30pm ET
    Frequently Asked Questions
    Canadian Contact Form

    Schlage Commercial (US)

    For products installed on institutional, retail or healthcare buildings.

    877-671-7011
    M-F: 8am to 7pm ET
     
    Commercial Support