Schlage customer service.

To send us an email on a Residential product, please see steps below. If you have immediate questions or need additional information, please contact Schlage Customer Service at:

Schlage Residential (US)

For products installed on single-family homes

Frequently Asked Questions
888-805-9837
Monday-Friday: 8am to 7pm ET
Saturday: 9am to 4:30pm ET

Schlage Commercial (US)

For products installed on institutional, retail or healthcare buildings

Commercial Support
877-671-7011
Monday-Friday: 9am to 7pm ET

Or Customer Service in Canada for both Residential and Commercial products at:

Residential Frequently Asked Questions
Commercial Support
800-900-4734
Monday-Friday: 8am to 5:30pm ET

To contact us by email on a Residential product, please provide the following:

Provide a brief description of your Inquiry including approximate age of the lock.* Please do not add any personal information in this text field.

Product Type – Select your lock type*

To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.

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