Schlage customer service.

To contact us for support on a residential product, please complete the form below. Because of the volume of inquiries, we typically respond betwen 5-10 business days. You will receive an email when we've received your form. There is no need to respond to that email. Thanks!

First Name is a mandatory field
Email ID is a mandatory field
Postal Code is a mandatory field
The message field is a mandatory field

To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker.


.jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only
size: up to 10 MB

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Last Name is a mandatory field
This field is required Please enter the correct Phone number

Still need help?

Schlage Residential (US)

For products installed on residential homes.

M-F: 8am to 7pm ET
Sat: 9am to 4:30pm ET

Customer Service Canada

For both Residential and Commmercial products.

M-F: 8am to 5:30pm ET

Schlage Commercial (US)

For products installed on institutional, retail or healthcare buildings.

M-F: 8am to 7pm ET