Contact us

contact-us

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If you have immediate questions or need additional information, please contact Schlage Customer Service at:

  • 888-805-9837 (US)
  • 800-900-4734 (Canada)
  • 800-506-7866 (Mexico)
  • To process a warranty claim, please send the following:
  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to consumerSchlage@allegion.com