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Terms of Purchase

Last updated: June 13, 2025

Please carefully read all of the following terms of purchase (“Terms”).  These Terms create a binding legal agreement between you and Schlage Lock Company LLC (with its affiliates, collectively “Schlage”) and govern the purchase and sale of products through the Schlage website, microsites, and mobile versions of these sites (collectively, “Site”) that link to these Terms, and that are owned, operated, or controlled by Schlage.

THESE TERMS CONTAIN A MANDATORY DISPUTE RESOLUTION PROVISION AND ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. THIS ARBITRATION AGREEMENT REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATION OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN A COURT PROCEEDING. PLEASE REVIEW THOSE SECTIONS CAREFULLY.

BY PLACING AN ORDER FOR A PRODUCT, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS.   YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS, AND THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION TO PURCHASE AND USE THE PRODUCTS AND TO AGREE TO THE TERMS.

Consumer Sales – United States

Schlage sells and ships the products to end-user customers only.  Products shall not be purchased for resale.  Schlage reserves the right to refuse or cancel your order if orders appear to be made for resale purposes.

Schlage only accepts orders from billing addresses within the United States.  All purchases shall be subject to the export control laws and regulations in the United States, as applicable, at your expense.

Order Acceptance/Confirmation and Cancellation

Once your order is received by Schlage, you will receive an order confirmation email.  This email confirmation is the only notice you will receive that signifies your order has been received by Schlage; it does not indicate Schlage’s acceptance of your order or confirmation of Schlage’s offer to sell the products to you.   Schlage reserves the right to accept or decline your order at any time and for any reason and subject to these Terms. Any purchase of products from Schlage is also subject to the Site Privacy Statement and the Site Terms of Use.  Schlage may cancel any order or limit the order quantity at any time.  If Schlage cancels an order after payment, a refund will be issued to you in the amount of the payment made.

Price and Payment Terms

All products offered on the Site are subject to availability, and all prices posted on the Site are subject to change without notice. The price charged for a specific product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Schlage reserves the right at any time to correct inadvertent pricing errors.  All prices are in United States dollars, as applicable. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your product total and will be itemized in your shopping cart and in your order confirmation email. Schlage is not responsible for pricing, typographical, or other errors in any offer and reserves the right to cancel any orders arising from such errors.

Terms of payment are within Schlage’s sole discretion, and payment must be received by Schlage before acceptance of an order. By presenting a payment card, you represent and warrant that (a) the credit card information you supply as payment for your order is true, correct, and complete; (b) you are duly authorized to use such credit card for the purchase; (c) charges incurred by you will be honored by your credit card company; and (d) you will pay charges incurred by you for the products, including all applicable taxes, if any. You acknowledge and agree that Schlage may use third party payment processors to process payments for products on Schlage’s behalf, and that Schlage will not be held liable for any errors caused by such third-party payment processors. If the payment card or method you provide cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled.   You must resolve any problem Schlage encounters in order to proceed with your order.

Promotional Codes

Promotional codes may be offered from time to time by Schlage in its sole discretion.  Schlage reserves the right to apply or require certain conditions on any promotional codes.  Any promotional codes are limited in nature and may expire or be discontinued or cancelled with or without notice for any reason.  Promotional codes are void where prohibited by law and are not redeemable for cash.

Shipments; Delivery; Title and Risk of Loss

Schlage will arrange for shipment of products to you, following acceptance of your order.  Products will be shipped to an address designated by you.  You are responsible for providing a valid shipping address.

You will pay all shipping and handling charges applicable to the product(s) you have ordered, and those charges will be specified during the ordering process. Schlage will select the carrier in its sole discretion.   Title and risk of loss for, or damage to, products shall pass to you once Schlage transfers the products to the carrier.

Shipping and delivery dates are estimates only and cannot be guaranteed. Schlage is not liable for any delay in shipment or delivery.

Returns and Refunds

Except for products designated on the Site as non-returnable, Schlage will accept return of any products purchased directly from Schlage for a refund of your purchase price, less the original shipping and handling costs, provided that you place a request for a return no later than ninety (90) days after shipment of the relevant product(s). Products must be returned in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear. Schlage may reject a return due to product condition in its sole discretion.  Products can only be returned in the country where purchased.

To initiate a return, you must email schlage.resorders@allegion.com using the email address associated with your purchase on Schlage.com. Please include your lock's UPC code in your return request.  No returns will be accepted without a Schlage provided shipping label. Items should be shipped to the address provided in the shipping label received from Schlage. You bear the risk of loss during shipment of your returned items.

Products must be returned in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear. Product sets must be returned complete with all components in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear.

Refunds are processed within approximately 15 days of receipt of your returned items. Any refund will be credited back to the same payment method used to make the original purchase on the Site.

SCHLAGE OFFERS NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE. IF YOU RETURN ANY SUCH PRODUCTS, SCHLAGE MAY DISPOSE OF SUCH PRODUCTS IN ANY MANNER WITHOUT COMPENSATION TO YOU.

Warranty

Before you purchase products from Schlage, you may review the terms and conditions of Schlage’s limited product warranty on the Site. Such warranties are incorporated herein by reference.  Schlage offers no other warranties, express or implied.   See the applicable product warranty for additional terms and conditions, limitations, and exclusions.

Additional Schlage Product Terms

The purchase and/or use of Schlage products are subject to additional terms and conditions which may be found in product packaging, installation or setup instructions or applications, the applicable limited product warranty, or otherwise on the Site.

Communications with You

Schlage may communicate with you about the products, including through one or more third party e-mail or survey services, via methods determined by Schlage, including via the contact information you provide as part of the purchase process on the Site.  Any communications with you shall be pursuant to Site Privacy Statement incorporated herein by reference.

Disclaimer of Warranties, Limitation of Liability, and Indemnity

  1. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PRODUCTS AND ANY RELATED APPLICATIONS ARE AT YOUR OWN RISK. EXCEPT FOR ANY LIMITED PRODUCT WARRANTY SCHLAGE MAY OFFER FOR THE PRODUCTS ON THE SCHLAGE PRODUCT WARRANTY FOUND ON THE SITE, THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE FULLEST EXTENT PERMITTED BY LAW, AND ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, SCHLAGE DOES NOT MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY AND PRIVACY OF YOUR DATA AND/OR INFORMATION, COMPATIBILITY OR NON-INFRINGEMENT; OR THAT THE PRODUCTS OR USE THEREOF INCLUDING, BUT NOT LIMITED TO, ANY PRODUCT APPLICATIONS WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE. SCHLAGE DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD-PARTY SERVICE PROVIDERS THAT MAY OFFER SERVICES RELATED TO OR THAT CONNECT, INCORPORATE, OR OTHERWISE CONTROL THE PRODUCTS. SCHLAGE IS NOT RESPONSIBLE OR LIABLE FOR ANY DECISIONS YOU MAY MAKE IN RELIANCE ON THE PRODUCTS OR USE THEREOF.  YOU EXPRESSLY AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING, BUT NOT LIMITE TO, YOUR COMPUTER SYSTEM OR MOBILE DEVICE, OR THE LOSS OF DATA, THAT RESULTS FROM USE OF THE PRODUCTS OR APPLICATIONS.
  2. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SCHLAGE, ITS PARENT COMPANY OR AFFILIATES, SUCCESSORS AND ASSIGNS, OR ANY OF THEIR RESPECTIVE AFFILIATES, INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS (COLLECTIVELY, THE “SCHLAGE PARTIES”), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE, LOSS OF LIFE OR HEALTH, THE CLAIMS OF THIRD PARTIES, AND ANY COST OF ANY SUBSTITUTE PRODUCTS, ARISING OUT OF OR IN ANY WAY RELATED TO THE PRODUCTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE SCHLAGE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. YOU FURTHER WAIVE AND HOLD HARMLESS THE SCHLAGE PARTIES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE SCHLAGE PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE ACTUAL AMOUNT YOU PAID FOR THE PRODUCTS, EXCEPT TO THE EXTENT AN APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. THE REMEDIES DESCRIBED IN THE LIMITED WARRANTY MADE AVAILABLE FOR A PARTICULAR PRODUCT ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND SCHLAGE’S ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THAT LIMITED WARRANTY.   THE PARTIES AGREE THAT THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS.   SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
  3. YOU FURTHER AGREE TO INDEMNIFY AND HOLD HARMLESS THE SCHLAGE PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS, YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE PRODUCTS, YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING ANY INTELLECTUAL PROPERTY RIGHTS, OR ANY RIGHTS OF PUBLICITY, CONFIDENTIALITY, OR OTHER PROPERTY OR PRIVACY RIGHT, AND ANY CLAIMS ARISING FROM OR ALLEGING FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU. SCHLAGE RESERVES THE RIGHT TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU. IN SUCH EVEN, YOU SHALL PROVIDE SCHLAGE WITH SUCH COOPERATION AS SCHLAGE REASONABLY REQUESTS.

Arbitration

In order to expedite and control the cost of disputes, Schlage and you agree that any legal or equitable claim, dispute, action or proceeding arising from or related to the purchase, sale, or use of products or these Terms (“Dispute”) will be resolved by arbitration if the parties are unable to reach agreement through negotiation of the dispute. This applies to all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, even if the Dispute arises after the termination of these Terms. Arbitration is a less formal proceeding than a lawsuit in a court, does not involve a judge or jury, and may allow for less discovery than in court. An arbitration is conducted by a neutral arbitrator. An arbitrator can award the same types of relief that a court can, such as damages, but a decision from an arbitrator can be subject to very limited review by a court. YOU UNDERSTAND AND AGREE THAT YOU AND SCHLAGE ARE HEREBY WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW.

  1. Exceptions to Arbitration Agreement. Despite this arbitration agreement, both you and Schlage will still be able to: (a) bring an individual action in small claims court; (b) bring an individual action seeking injunctive relief in a court of law; (c) bring suit regarding intellectual property infringement; and (d) bring issues to the attention of federal, state, or local agencies, which may result in legal action.
  2. Opt-Out of Arbitration Agreement. You have the right to opt out of this agreement to arbitrate by contacting schlage.resorders@allegion.com for orders placed in the United States within thirty (30) days of first accepting these Terms. In your request, please state that you decline the arbitration agreement in this Section and provide your full name and the e-mail address you used when purchasing products.
  3. Notice of Dispute. In the event of a Dispute, you or Schlage must give the other a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and a proposed solution, including any relief sought (a “Notice of Dispute”). You must send any Notice of Dispute by certified U.S. Mail or Federal Express (signature required) to Schlage at 11819 N. Pennsylvania Street, Carmel, Indiana 46032 Attn:  Legal Department. Schlage will send any Notice of Dispute to you by certified U.S. Mail or Federal Express (signature required) to your address identified at the time of purchase, or otherwise to your e-mail address. You and Schlage will attempt to resolve any Dispute through informal negotiation within thirty (30) days from the date the Notice of Dispute is sent.   After thirty (30) days, you or Schlage may commence arbitration.
  4. Binding Arbitration and Governing Law. To the fullest extent permitted under law, any arbitration between you and Schlage will be settled under the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules in effect at the time the Dispute is filed (the “AAA Rules”), as modified by these Terms.  Information about AAA and the AAA Rules and filing process is available at  http://www.adr.org/ or by contacting Schlage. YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ALL DISPUTES IN COURT BEFORE A JUDGE OR JURY. INSTEAD, ALL DISPUTES WILL BE RESOLVED BEFORE A NEUTRAL ARBITRATOR, WHOSE DECISION WILL BE FINAL EXCEPT FOR A LIMITED RIGHT OF APPEAL UNDER THE FEDERAL ARBITRATION ACT.
  5. Class Action Waiver. TO THE FULLEST EXTENT OF THE LAW, YOU AND SCHLAGE AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE IN ANY FORUM WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND NEITHER YOU NOR SCHLAGE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
  6. Arbitration Venue and Procedures. Any arbitration hearing will take place in Indianapolis, Indiana, in a location that you and Schlage agree upon. If your claim is for $10,000 or less, however, it is your choice whether the arbitration is conducted: (a) by an in-person hearing under the AAA Rules in the county (or parish) of your billing address; (b) by a telephonic hearing, where the parties do not appear in person; or (c) by the submission of documents only, without an in-person or telephonic hearing. Regardless of how the arbitration is conducted, the arbitrator must issue a reasoned written decision that explains the essential findings and conclusions on which the decision and any award are based. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim. The parties must not disclose the amount of any settlement offer made by you or Schlage to the arbitrator during the arbitration, until the arbitrator has made a final decision and award, if any. If the arbitrator finds in your favor, Schlage will pay you the highest of: (a) the amount the arbitrator awards you, if any; (b) the last written settlement amount Schlage offered regarding the Dispute before the arbitrator’s final decision and award; or (c) $1,000.
  7. Arbitration Fees. Whoever files the arbitration pays the initial filing fee, unless your claim is for $10,000 or less, in which case Schlage will reimburse you for your payment of the initial filing fee. If your claim is for more than $10,000, the payment of any fees will be decided by the AAA Rules. At any time during the arbitration, the arbitrator may make rulings and resolve any disputes about the payment or reimbursement of fees or expenses; either party may also request a ruling on these issues within 14 days of the arbitrator’s ruling on the merits. If the arbitrator finds that the substance of your claim or your request for relief is frivolous or brought for an improper purpose (under the standard set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. If that happens, you agree to reimburse Schlage for any amounts previously disbursed that are otherwise your obligation to pay under the AAA Rules.
  8. Filing Period.  TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE UNDER THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR IN AN ARBITRATION PROCEEDING.  The one-year period begins when the events giving rise to the Dispute first occur. If a claim is not submitted within one year, it is permanently barred. This period can only be extended by the written consent of both parties. No statutes or provisions of law that would toll or otherwise affect the time in which a party may bring a claim shall operate to extend the period limited in this Section, and any such statutes and provisions are hereby waived, to the fullest extent permitted by law.
  9. Modifications. You have the right to reject any changes to this arbitration provision, except for a change to Schlage’s contact information. You may reject a change by sending Schlage written notice within 30 days. Note that this arbitration provision, as it was prior to the rejected changes, will remain in effect.
  10. Enforceability. If the waiver of class actions above is found unenforceable, or this entire section is found unenforceable, then this entire section will be null and void. If that happens, you and Schlage agree that the section below on exclusive jurisdiction and governing law will govern any Dispute.

Changes to the Terms

Schlage reserves the right to change these Terms at any time, so please review the Terms each time prior to making a purchase.  The Terms in place at the time of an online purchase from the Site will apply to that purchase.

Miscellaneous

  1. Section Headers. Section headers are provided for convenience and do not affect the interpretation of any provision or the rights of any party.
  2. Entire Agreement; No Assignment. These Terms, the Privacy Statement, Website Terms of Use, Limited Product Warranty, and any other terms expressly incorporated by reference herein form the entire agreement between you and Schlage regarding the purchase and sale of products through the Site. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Schlage without restriction. These Terms operate to the fullest extent permissible by law.
  3. No Joint Venture, Partnership, Employment, or Agency Relationship.  You agree that no joint venture, partnership, employment, or agency relationship exists between you and Schlage as a result of these Terms or your purchase of the products.
  4. Severability. If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. 
  5. Force Majeure. Schlage will be excused from performance under these Terms for any period when Schlage was prevented from or delayed in performing any obligations under these Terms, in whole or in part, due to circumstances beyond its reasonable control, including but not limited to acts of God, flood, fire, earthquake, pandemic, epidemic, quarantine or explosion, war, terrorism, invasion, riot or other civil unrest, strike, labor stoppage or slowdown or other industrial disturbance, government restriction or shutdown, or telecommunications, network, computer, server or Internet downtime, unauthorized access to Schlage’s information technology systems by third parties, or passage of law or any action taken by a governmental or public authority, including imposing an embargo.
  6. No Waiver. Schlage’s failure to enforce any provisions of these Terms or respond to a violation by any party does not waive Schlage’s right to subsequently enforce any terms or conditions of the Terms or respond to any violations. Nothing contained in these Terms is in derogation of Schlage’s right to comply with governmental, court, and law enforcement requests or requirements relating to the purchase of products through the Site. 
  7. Governing Law; Exclusive Jurisdiction. These Terms shall be governed by, and construed and interpreted in accordance with, the laws of the State of Delaware (without giving effect to conflict of law principles).  To the extent a lawsuit or court proceeding is permitted under these Terms, you and Schlage agree that any dispute will be litigated in the state or federal courts located in Delaware, and both you and Schlage submit to the personal and exclusive jurisdiction of those courts. By purchasing products, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
  8. Contact. For inquiries or questions regarding these Terms or the Services, please contact Schlage by emailing schlage.resorders@allegion.com.

6/13/2025, 10:40:54 AM