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Schlage customer service.


To process a warranty claim on a Residential product, please see steps below. If you have immediate questions or need additional information, please contact Schlage Customer Service in the United States at:



Schlage Residential (US)

For products installed on single-family homes

Schlage Commercial (US)

For products installed on institutional, retail or healthcare buildings


Or Customer Service in Canada for both Residential and Commercial products at:



To process a warranty claim for a Schlage Residential product, please send the following:


  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to (US) or (Canada)

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