Contact us | Schlage Door Locks Customer Support


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Schlage customer service.


To send us an email on a Residential product, please  see steps below. If you have immediate questions or need additional information, please contact Schlage Customer Service at:



Schlage Residential (US)

For products installed on single-family homes

Schlage Commercial (US)

For products installed on institutional, retail or healthcare buildings


Or Customer Service in Canada for both Residential and Commercial products at:


To contact us by email on a Residential product, please provide the following:



Please provide Product description to proceed

To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock.  Please also include programming sticker if it is an electronic lock.  See where to find programming sticker here.



     .jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only


      size: up to 10 MB



Contact information



Please provide first name to proceed
Please provide last name to proceed
Please provide email address to proceed Please provide correct Email
Please provide phone no. to proceed Please provide correct Phone number
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