Submit a request – Schlage Residential

Please choose a request type below Warranty Claims

Your email address*

Have you contacted us about this request before?* -

Case ID / Ticket Number*

Full Name*

Shipping Address*

City/Town*

State/Province*

2 Letter Abbreviations (i.e. TX, IN, IL, CA, etc.)

Postal Code*

Phone Number

What is the reason for this request?* -

What type of lock do you have?* -

Deadbolt Series* -

Door Knob / Lever Series* -

Handleset Series* -

Electronic Series* -

Smart Series* -

What is your lock's serial number?*

Parts List* -

Where did you purchase your lock?* -

If, Other*

Is your lock installed in a newly built home?* -

When did you purchase this home?*

Which builder did you work with?*

What is the approximate age of your lock(s)?*

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Subject*

This will be the title of your ticket.

Please provide a brief description of the problem or request:*

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Have you attempted any troubleshooting steps?* -

Please list all of the troubleshooting steps you attempted*

Attachment?*

Photos of the front, side, and back of the lock

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