6 ways to keep your smart lock working its best.

1. Update your firmware

In most cases, Schlage smart locks will automatically receive firmware updates as long as they are connected to your WiFi or smart home hub. There may be some instances, however, where you would want to manually push a firmware update to your smart lock. For smart locks, as with all technology, updating firmware improves the functionality of the device, often fixing bugs and enhancing security features.

2. Check the batteries

Schlage smart locks are battery-operated, which is actually a great thing for your home’s security. Your lock will continue to work, even if you lose power. You can lock and unlock the door at the touchscreen, so there’s no worrying about getting locked out or leaving your house open to strangers during a power outage.

To keep your smart lock working properly, make sure to check and replace the batteries regularly. How often you need to do this depends on the lock and how much you use it, and your network. If you use the Schlage® Home app to manage your Schlage Encode Plus™ Smart WiFi Deadbolt, Schlage Encode™ Smart WiFi Deadbolt or Schlage Sense® Smart Deadbolt, the app will show a notification when the lock’s power is running low. Regardless of which lock you have, you’ll also see an indication on the touchscreen, either in the form of a blinking red X or a low battery icon.

If you find your batteries are dying quicker than you’d expect, your lock might be too far from your WiFi router. That brings us to #3.

3. maintain a strong connection

You’ll find that you get the best experience with your smart lock when it can easily connect to your WiFi or mesh network. When possible, place your WiFi router or smart home hub close to your lock – about 40 feet assuming there are no metal walls or other obstructions to block the signal. If you can’t move the router or hub, consider a signal extender to improve the connection.

When your lock has a stronger connection to your network, you’ll likely find that your batteries last longer and you can remotely access your lock more quickly. Both of these are important to improving the security of your home with smart locks.

4. use the technology as it's intended

Schlage offers smart locks that work with a variety of technologies. The Schlage Encode and Schlage Encode Plus deadbolts connect to your network over WiFi, the Schlage Sense lock uses Bluetooth technology and the Schlage Connect® Smart Deadbolt comes in models that work with either Z-Wave or Zigbee technology. That means if you want remote access for your smart lock, you need a compatible phone or tablet to control them.

If you’re using a Bluetooth smart lock, the Bluetooth on your phone needs to be turned on, and you need to be within approximately 30 feet of the lock. Z-Wave and Zigbee smart locks require a hub for smart phone integration. There are plenty of options here, so visit our Works With page for an up-to-date list and information. And if you choose a WiFi lock, your wireless internet needs to remain on to take advantage of all the remote capabilities available.

5. clean your lock gently

Keeping high-touch surfaces clean has become an increasing concern in recent times. Clean your door hardware and smart locks on a regular basis to help prevent the spread of germs, but do so gently to avoid damaging the electronics or finish. Gently wipe the surface of your door hardware with a mixture of mild liquid dishwashing detergent and water. Then, using water only, wipe the surfaces again to remove any detergent left behind. Immediately dry all surfaces with a clean towel. Do not spray or immerse the hardware in liquid at any time.

Learn how to clean and disinfect all your door hardware with this guide.

6. inspect your door seasonally

Sometimes keeping your lock working properly has more to do with the door than the deadbolt. As the weather changes – temperatures fluctuate, humidity increases – you might find that your door starts to stick or that you have to tug the door closed while you lock it. Check your door periodically. Repair any cracks or warped surfaces, and make the necessary adjustments if the deadbolt is rubbing.

Maintaining a strong door is just one way to help keep your smart lock safe and secure. You can find more best practices at the Schlage blog or visit our Security Center for even more ways to protect your home.