Schlage Sense app & firmware update FAQ
Thursday, September 15, 2016
With Apple’s launch of iOS 10, you may be wondering how these changes affect your Schlage Sense app and lock. Here’s what you need to know.
No. Every Schlage Sense™ lock made will be compatible with iOS 10. Update your app, then open it to accept the firmware upgrade, and your lock will be ready for iOS 10. Visit the App Store to update your Schlage Sense™ app.
Some Schlage Sense customers have experienced a loss of remote access through the 3rd generation Apple TV after updating their lock to firmware version 3.42. We're aware of the issue and are working quickly to resolve. In the meantime, you can learn more details about how to set up an Apple TV and iPad for remote access and automation of your Schlage lock and other HomeKit accessories.
The firmware allows you to receive push notifications about lock activity, and access your lock with the new Home app that comes with the iOS 10 update. Learn more about the iOS 10 Home app and firmware upgrade here. Users of iOS 9 and below will begin receiving push notifications on their iPhone®, iPad® or iPod touch® whenever the deadbolt is locked or unlocked, allowing them to keep an even closer eye on who is coming and going at home.
7. Do I have to install the firmware at the same time I update my app?
No. You may update your app and find you don’t have time to accept the firmware upgrade. That’s fine, just open your app and accept the upgrade when you can -- and remember, the firmware upgrade may take up to 15 minutes to install.
No, the firmware update won’t affect your lock's current access codes and settings. After the update, your lock will continue to function the same as before, and all access codes will remain active.
9. If I update my Schlage Sense™ app and accept the firmware upgrade, but I don't upgrade my phone to Apple®'s new iOS 10, will my lock and app still work?
Yes. Your lock and app will continue to function normally regardless of which iOS you have installed.
No, you should update your Schlage Sense™ app as soon as possible so you can receive the latest firmware updates. These updates enable compatibility with iOS 10's new built-in Home app coming later in the month. They also offer new features for users of iOS 9 and below.
11. I upgraded to iOS 10 and opened my new Home app, but my Schlage Sense™ lock shows as "Not Supported." What do I do?
You'll need to visit the App Store to update your Schlage Sense™ app. Once the app is updated, open it and you will be prompted to accept the latest firmware upgrade. With your Schlage Sense™ app and firmware upgraded and your phone updated to iOS 10, you can begin using the Home app with your Schlage Sense™ lock.
It sounds like your lock’s firmware was updated, but you haven't updated your Schlage Sense™ app. This can happen in a household of multiple users who all must update their apps. You can solve this problem by visiting the App Store to update your app.
No. The Home app will allow you to see your lock's status and set it to trigger actions from other Home accessories (i.e. the door unlocks and the lights turn on.) You still need the Schlage Sense™ app to be able to manage your access codes, lock settings, view the last 100 times the lock was used, get installation help, and contact customer service. The Home app offers a convenient hub to control all of your HomeKit™-enabled accessories in concert, but only the Schlage Sense™ app offers you the full functionality of the lock.
For more information about the latest app and firmware updates, sign up to receive our Schlage Sense emails today.